Troubleshooting

My Mac will not open the Idoru software. It says the developer cannot be verified.

If you are using a version of macOS earlier than Sequoia and cannot open the app:

Right-click (command+click) the application and select ‘open’.
This will show a warning again but with an open button. After you do this the first time it will then open like normal each time after that. The warning happens because we still need to officially register the software with Apple and get them to whitelist it.

If you are using macOS Sequoia or later and cannot open the app:

Open System Settings (or System Preferences) on your Mac.
Navigate to Privacy & Security.
Scroll down to the section labeled “Some apps were blocked from opening.”
Locate the blocked software and click “Allow Anyway.”
Now try to open the app again.

The SD card in the P-1 never shows up on my computer when I connect the USB cable, or keeps disappearing.

Check your permissions

Make sure you have given any permissions required in your OS to mount external storage.

Alternatively, use an SD card reader

You can also use any SD card reader, instead of using the P-1 to read and write to the card. Just put the SD card in your reader, and target it when exporting from the software. Or target an empty folder on your computer during export, and drag the exported folders onto the SD card manually when ready.

Check your cable

The P-1 is a USB 2.0 device and requires a proper USB data cable to connect.

If the wrong type of cable is used (for example, a charge-only cable, or one that isn’t fully wired for USB 2.0), the P-1 may not appear on your computer, or it may connect briefly and then disappear.

To avoid this, make sure you are using:

A USB-B to USB-A data cable (for computers with USB-A ports), or
A USB-B to USB-C data cable that is USB-IF certified (for computers with only USB-C ports).
Alternatively, you can use a USB-B to USB-A data cable together with a USB-A to USB-C adapter or hub.

My P-1 is stuck showing the message ‘USB MASS STORAGE MODE’.

Make sure the SD card has a valid session on it You need to have created a session with at least one song in it on the software, and sent it to the SD card for the device to read the card.

Make sure you export to the root of the SD card

When you click ‘Send session to P-1’ in the software, a window will appear to choose the target. Make sure you are selecting the root of the SD card to export to by clicking on its volume name, and are NOT selecting inside the ‘lists’ folder.

If you are on Windows and using your own SD card which is larger than 32GB:

If you are using a card that came with your P-1 it is already formatted correctly and ready to use.

If you are using another card, make sure it is formatted with the FAT32 filesystem. Windows no longer lets you do this easily with cards larger than 32GB, so please follow the instructions here if you use a larger card: https://www.diskgenius.com/resource/how-to-format-sd-card-to-fat32.html

If you are using your own SD card on Mac:

If you are using a card that came with your P-1 it is already formatted correctly and ready to use.

If you are using another card, make sure it is formatted as FAT32, which appears as ‘MS-DOS (FAT)’ format in Disk Utility. You must also use this format even if the card is larger than 32GB.

Check the connection:

When you eject the P-1 in Finder, it may reconnect a few seconds later. Make sure you eject and then unplug the USB cable from the P-1 to exit USB mass storage mode.

If the pedal is still stuck in mass storage mode, power on and off the pedal by removing and reinserting the power supply to the pedal.

The song shows up as 0:00 length on the P-1 and does not play.

Check your WAV files are in 16-bit, 44.1 kHz format.
Update your firmware on the pedal to at least version 3.27. There is a known issue with audio files exported from Switch Audio Converter, and Cakewalk Sonar when using firmware versions earlier than v3.27.
Check you have at least one WAV file in the song in your software. The P-1 will play a song with only a MIDI file and output the MIDI messages, but no song length will be shown.
The P-1 currently supports setlist, song and file names with the characters a-z, A-Z, 0-9 and symbols !@#$%^_=+-&()
Check that your setlist, song and filenames only contain these characters.
Check that the names are under 32 characters.

The pedal gets stuck on the startup screen

This usually happens if the files on the SD card are not in the structure the P-1 expects. Check your SD card has one folder called ‘lists’ and one called ‘update’. Inside the ‘lists’ folder there should be a folder for each setlist, and inside each setlist folder should be a folder for each song.

Please avoid storing saved sessions (.idoru files) directly on the SD card. These files are intended to be saved on your computer for when you need to reopen a session in the desktop software, and they may interfere with the P-1 reading the exported session if stored on the SD card.

If you see multiple ‘lists’ folders nested inside each other, then the software may have incorrectly exported your new session inside the old one, instead of overwriting it. In this case follow these steps:

Copy the contents of the SD card somewhere on your computer to back it up.
Delete everything on the SD.
Open your session in the Idoru desktop software by selecting ‘Load’ and selecting the .idoru file that contains your session.
Click the ‘Send session’ button and select the root of the SD card by clicking on its name on the file explorer window that appears. Note that you do not need to select or open any subfolders, only target the root of the SD.
Send the session to the SD card.

I am not getting MIDI output from the P-1

If you are attempting to play a MIDI file and are not getting any signal from the P-1’s output, make sure you have MIDI Thru turned OFF in the settings menu. MIDI Thru will directly pass signals from the P-1’s MIDI input to the MIDI output, but does not merge in MIDI being played by the P-1.

I have trouble with my MIDI file

Check that your MIDI file has the extension .mid. If your file has the extension .midi (for example, from Cubase), you can rename it to .mid so it imports properly into the software.

If you are using Ableton, note that its MIDI export has some limitations:

MIDI files will always be exported as 120 BPM.
MIDI files will only contain one MIDI channel.
Patch change messages may not work.

In this case, you can use Reaper or another DAW to correctly edit and export your MIDI files.

The menu will not open if the player is in a playing or paused state. If you are using the default control system, hold down the play button for 1.5 seconds so the player stops the song. With the player now in the stopped state, press the left knob and the menu should open.

I am getting clicking, popping, glitching or time-stretching noises during playback

Try a faster SD card, it may be that the read and write speed of your SD card is too slow for the number of tracks you are using.

Idoru P-1 supports SD, SDHC, and SDXC cards. It is important that card has fast enough random read speed, for this reason we recommend Class 10 SD cards with A1 class (Speed Class 1).

Also try erasing your SD card and copying the session back on to it. Severe fragmentation or possible corruption of the card may cause reading issues.

I’m getting unpredictable behaviour when trying to play songs on the P-1

The P-1 currently supports setlist, song and file names with the characters a-z, A-Z, 0-9 and symbols !@#$%^_=+-&()

Check that your setlist, song and filenames only contain these characters.
Check that the names are under 32 characters.

If everything is exported from the Idoru software then it should all be compliant.

The software is stuck copying files to the P-1 and never finishes.

Try creating an empty folder on your computer and set this as the target when you click ‘Send session to P-1’. If the export completes, you can copy the contents of this folder (the 2 folders ‘lists’ and ‘update’) onto your SD card and try it in the P-1.
If you have an SD card reader, try using the SD card in that and select it as the target after clicking ‘Send session to P-1’. If the export completes, try using the card in the P-1.

If you have a lot of WAV files, it may take a while for the session to finish copying, although you should still see the red progress bar at the top of the screen start to fill up after a minute or so, even with large sessions.

We are looking into improving the write speed of the P-1 during export operations.

When I insert an SD card I can see the name of the setlists but no controls are working.

Turn the left encoder to select which setlist you want to load, and press it to load the selected setlist.

When I try to update the firmware on the P-1, it says ‘There is no valid file’.

Make sure there is at least one setlist and song on the card.
Try allowing the unit to start normally (with nothing held down), and check the number that appears on the start up screen next to ‘SW’. This is the currently installed firmware version, the device will only let you install a version that is different to the currently installed one.